Complaints Resolution Mechanism

Fair Music will provide a complaints resolution mechanisms in order to face problems and contradictions that may occur during the standard setting procedure.

Basically, complaints are treated like comments and will be taken into account by the standard setting committee as well as the fair music board. The constitution of members of interest groups and experts will secure that any decisions made on the basis of a complaint will be impartial. If the complaint contains facts that could endanger the credibility of the standard itself, the board can decide to do an irregular review of the standard. The decision-making processes based on the resolution of complaints will be available on the website. Complaints will be distinguished between substantive complaints related to the content of the standard, and procedural complaints, related to the way in which the standard was developed.

All arising complaints may be sent to office@fairmusic.net or introduced at the different stakeholder meetings. After having finished the project phase, an appeal committee belonging to the fair music agency will deal with complaints.